top of page
-
How do I get started?To get started, visit our home page, and click our get started button. Fill out the brief questionnaire to better assess your business needs and we will reach out shortly. Once registered, you'll be assigned a dedicated virtual assistant.
-
What are your operating hours?Our virtual assistant services are available Monday-Friday from 9am-6pm Central Time.
-
Is there a free trial available?Yes, we offer a 7-day free trial for new users to experience our services.
-
How do I know if your business is licensed and certified?All team members must pass a criminal background check, hold at least a 2-year vocational degree, and have a minimum of 2 years of work experience with three professional references. Occasionally, we may outsource to local, reputable third parties for certain projects.
-
What kind of businesses do you service?We support businesses needing operational assistance, provided we are a good fit. Please complete the lead capture form and questionnaire on our website to see if we can work together. This information is available on our Contact Us page.
-
Do you assist businesses with occasional or one-time projects?Yes, we handle both one-time and long-term projects. To determine if we are a good fit, please complete the lead capture form and/or questionnaire on our Contact Us page.
-
Does your business utilize AI platforms?Yes, we use the latest technology tools and continuously update our skills through training and professional development to stay relevant in our industry.
-
Does your team operate from other countries?Unfortunately, no, we provide opportunities within the United States to qualified US citizens. We prioritize local employment over outsourcing to ensure high-quality service.
-
Do you respond to inquiries after business hours?We typically respond within 24 hours to all inquiries during our business hours.
-
What if I’m not pleased with your services?Our goal is to provide satisfactory service and build long-term client relationships. We maintain open communication with clients and team members and offer a satisfaction guarantee.
-
You don’t have the question that I need to inquire about.Feel free to go to our contact page and complete our inquiry business need form. We’ll be sure to reach out to you within 24 hours during our business hours!
-
How long does it take for my project to be delivered?Payment Processing and Project Delivery Times At checkout, please be aware that payments made through our Payments account undergo a processing period, which typically takes between 2 - 5 business days to complete. During this time, payments move through multiple stages: Processing Payment – This step begins immediately, with funds moving from your account to our Payments account. The process typically takes between 2 - 5 business days, depending on your payment method. Scheduled Payout – Once the processing period is complete, the payment is added to our next scheduled daily, weekly, or monthly payout. Sent Payout – After being sent, the funds should arrive in our account within 3 - 5 business days, although factors such as bank holidays or currency type may impact the arrival date. Please note: Services or product delivery will commence only once the payment has been fully processed. For time-sensitive projects, we recommend initiating payment at least 2 - 5 business days in advance of your project deadline to avoid any delays. Thank you for your understanding, and we apologize for any inconvenience this may cause. If you have questions or concerns about the payment processing times, please feel free to reach out to us at support@ayscsvsupport.com.
-
What should I do if I’m not ready now but want to work with you in the future?If you're not ready now, feel free to reach out for general service information. We encourage you to contact us closer to your project start date for a customized proposal.
-
Do you specialize in any specific services?Our services are tailored to our target market. However, if we are not a suitable match or are unavailable for a project, we offer qualified and trusted referrals.
-
Do you offer services beyond professional services?Yes, one of our favorite offerings is our Butlers Package and Executive(High Profile Clients) services (NDA/FDA), which helps you balance your professional and personal life. Please use our Lead Capture form to inquire more about this unique service.
-
Can you provide Virtual Assistant Support Services for all industries?We do not claim to support all industries. To determine if we are a good fit, please complete the lead capture form and questionnaire available on our website. You can find it on our Contact page.
-
What services do you offer?We offer a wide range of virtual assistant services including administrative support, scheduling, email management, customer service, social media management, data entry, and more. To see all the services we provide, click here the button below.
-
Can I change my virtual assistant if I'm not satisfied?Yes, if you are not satisfied with your assigned virtual assistant, you can request a change at any time.
-
What if my virtual assistant is unavailable?If your virtual assistant is unavailable due to unforeseen circumstances, we will provide a temporary replacement to ensure your work continues smoothly.
-
Can I customize the services according to my needs?Absolutely, our services are flexible and can be tailored to meet your specific requirements.
-
Call ServicesOur call services are designed to provide diligent and professional support to meet your specific needs. However, we believe in transparency and setting realistic expectations. Please note the following: *No Guarantees on Outcomes* While we strive to provide high-quality call services, we do not guarantee leads, callbacks, or responses from the calls made using client-provided lists. Service Nature: We are not a sales or marketing agency, nor do we employ AI for call services. All calls are made by trained live representatives who answer inquiries and provide information based on the materials and FAQs you provide about your products and services. Purpose and Goals: Our primary goal is to close the deal by addressing client inquiries in a professional and informed manner. However, our approach is not from a salesmanship perspective but as a supportive call service provider dedicated to representing your brand accurately and effectively. By utilizing our services, you acknowledge and accept the above terms. We are committed to delivering reliable and thorough call support as part of our virtual assistance services.
-
What are your pricing plans?We offer various pricing plans based on the number of hours and services required. Our package plans start at $75. All our packaging and services are customized and pricing can vary based on the service and the duration of the engagement. It's essential to fill out the brief questionnaire or schedule a free consultation to assess your business needs better. We will reach out shortly to discuss pricing details to find a plan that fits your budget and needs.
-
Do you have any promotions?We do offer promotions. Just be on the look out for our timer clock on the homepage. After clicking it you’ll learn of our promotion(s) there
-
How do I pay for the services?We use invoices. We accept credit or debit cards, Apple Pay, Google Pay, Affirm, After Pay, Wix Point of Sale and Tap to Pay on mobile.
-
Why don’t you provide detailed quotes for non-ready inquiries?Creating tailored solutions requires significant time and effort. To maintain efficiency and focus, we prioritize clients who are ready to proceed within the specified timeframes.
-
Can I request a subscription package overview instead of a tailored service plan?Yes! If your project start date is within 30 days, we can provide a general subscription package overview to help you plan ahead.
-
How do I contact customer support?You can contact our customer support team via email at support@ayscsvsupport.com or call us at 1877-590-1088. We are also available via live chat on our website.
-
What should I do if I encounter technical issues?If you experience any technical issues, please reach out to our support team through live chat, email, or phone. Our technical support is only available Monday-Friday between the hours of 9am-6pm Central Time.
-
How do I update my account information?You can update your account information by logging into your account portal and navigating to the Account Settings' section.
-
How do I cancel my subscription or services?To cancel your subscription, please email our customer support at, support@ayscsvsupport.com to request to cancel/terminate your service along with a brief explanation of your cancellation/termination of services. You can also contact our support team for assistance at 1877-590-1088.
-
What is your refund policy?We offer a satisfaction guarantee. Due to us being a service-based business, we are unable to offer refunds. However, we offer discounts on future services along with our satisfaction guarantee.
-
How do you ensure the confidentiality of my information?We take your privacy seriously and use advanced security measures to ensure the confidentiality and protection of your information. For our Executive and high-profile clients, we offer an NDA(Non-Disclosure Agreement)
-
Are your virtual assistants trained and verified?Yes, all our virtual assistants undergo criminal and vocational background verification to ensure they are qualified to manage your tasks.
Having Trouble Booking Online? Watch Our Tutorial Below!
We offer additional customized services tailored to your needs. While these services aren't featured in our main offerings, we're happy to provide more information or a personalized quote. Contact us today, and our team will assist you in creating the perfect solution for your project.
bottom of page